Manage, Cancel, or Downgrade Your Subscription

Team owners manage the subscription from the Billing page. This page shows where to go and what changes when you move between plans.

Where to manage your subscription

1. Sign in to the browser workspace as a team owner and open Billing.
2. On the plan cards, click Upgrade or Downgrade. For an active paid plan, this opens the secure Stripe billing portal, where you can change the plan, update your card, or cancel.
3. Click View invoices to see past invoices and receipts.

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Billing is handled by Stripe, a trusted payment provider. Your card details are stored securely there, not in Kite. Only team owners can change the plan, buy credits, or view invoices. See Team access.

Canceling versus downgrading

• Canceling ends your paid subscription. You keep paid usage until the end of the period you have already paid for, then your team moves to the Free plan.
• Downgrading to Free keeps your account active with the Free allowance. You lose the monthly credits and the paid features below.

What changes when you move to Free

• Custom domains are disconnected automatically, and your sites return to their kite.space address. See Custom Domains.
• The "Built with Kite" badge returns on your published sites. See Remove the "Built with Kite" Badge.
• Credit packs can no longer be purchased. Any purchased credits you already have stay on the account.
• Monthly credits stop. Kite pauses new work when your remaining credits run out; your live site, hosting, analytics, and leads keep working.

Common questions

Will I lose my site if I cancel? No. Your site content is not deleted, and your published site stays up.

Can I get a refund? Refunds are handled by support and depend on the situation. Open Chat with us in Kite and explain what happened.

I canceled by mistake. Can I undo it? Open Billing and click Upgrade to start the plan again.

How do I delete my account entirely? Canceling a subscription is not the same as deleting your account. See Delete Account.