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Delete Your Account & Data

If you want to remove your Kite account and the data tied to it, this guide explains how to request it and what happens afterward. It also clears up a common point of confusion: deleting your account is not the same as canceling your subscription.

Deleting is permanent

Deleting your account removes your account and its data, including your sites. This generally can't be undone. If you only want to stop paying, cancel your subscription instead (see below).

Account deletion vs. canceling your subscription​

These two actions are easy to mix up, but they do very different things:

  • Delete your account — removes your account and your data, including your sites. You're choosing to leave Kite entirely.
  • Cancel your subscription — stops future billing, but your account and sites stay in place. You're still a Kite user; you've just stopped (or changed) your paid plan.

If your goal is simply to stop being charged, you probably want to cancel your subscription, not delete your account. See Manage Your Subscription.

How to request account and data deletion​

  1. First decide whether you really want deletion or just want to stop billing (see the comparison above).
  2. If you're sure you want everything removed, request account and data deletion.
  3. Provide the email address on your account so the team can locate and confirm it.
  4. Confirm the request when asked, since deletion is permanent.
note

We're confirming whether account deletion is fully self-serve from your settings or handled as a support request. If you don't see a clear delete option in your account, contact support and ask them to delete your account and data.

Before you delete​

A few things worth doing first:

  • Cancel your subscription if you haven't already, so billing stops cleanly. See Manage Your Subscription.
  • Save anything you need. Once your account is deleted, your sites and data go with it. If you want a copy of your site, see Export or Download Your Site first.
  • Disconnect or move any custom domain you want to keep using elsewhere. See Custom Domains.

Refunds​

If you've paid for a plan or credits, deleting your account doesn't automatically guarantee a refund. Refund eligibility depends on Kite's billing policy, which we're confirming. If you believe you're owed a refund, contact support with your account email and the details of your purchase.

Troubleshooting​

I only wanted to stop paying​

You don't need to delete your account to stop being billed. Cancel your subscription instead — your account and sites stay intact. See Manage Your Subscription.

I can't find a delete option​

Account deletion may be handled by the support team rather than a button in your settings. Contact support, include your account email, and ask them to delete your account and data.

I deleted by mistake​

Because deletion is permanent, recovery may not be possible. Contact support as soon as possible with your account email — but treat deletion as final.