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Login & Sign Up

Setting up your Kite account takes just a minute. This guide covers creating an account, signing back in, and what to do when a login or email step doesn't go as planned.

Create an account​

  1. Go to the Kite home page.
  2. Select Sign Up (or Get Started).
  3. Enter your email address and choose a password, or sign up with a connected provider if one is offered.
  4. Check your inbox for a verification email and select the link inside to confirm your account.
  5. Once verified, you'll be signed in and ready to start building.
Verification email didn't work? Don't sign up again

If the verification link fails or seems expired, don't repeatedly create a new account — signing up multiple times can create duplicate accounts that are hard to untangle later. Instead, try the link again from the same browser and tab where you signed up, or contact support to sort it out. See Verification link failing below.

Sign in​

  1. Go to the Kite home page.
  2. Select Log In.
  3. Enter the email and password you used when you signed up.
  4. Select Log In to continue to your dashboard.
Use the same email

Always sign in with the exact email address you used to create your account. A different email (even a small typo or a different provider) will look like a brand-new account.

Troubleshooting​

If the verification email arrives but the link doesn't work or says it's expired:

  • Try again from the same browser and tab you used to sign up. Opening the link in a different browser or device can cause it to fail.
  • Don't sign up again. Repeated sign-ups can create duplicate accounts under the same email and make things harder to fix.
  • If it still won't verify, contact support and let them know the email you used so they can help confirm your account.

Password-reset email not arriving​

If you requested a password reset and the email hasn't shown up:

  • Check your spam or junk folder — automated emails sometimes land there.
  • Wait a few minutes. Delivery can take a little time; avoid requesting it over and over.
  • Make sure you entered the correct email — the one you actually used to create your account.
  • If nothing arrives after several minutes and a spam check, contact support.
note

If reset emails (or other Kite emails) consistently don't reach you, your mail provider may be filtering them. See Email sending troubleshooting.

"Session has already ended" or login errors when you return​

If you come back later and see a "session has already ended" message or another login error:

  • Start the login again from the home page rather than reloading an old page.
  • Close any stale or old tabs that were left open from a previous session — they can hold an expired session and cause errors.
  • Try signing in fresh in a single, new tab.

Still can't get in?​

If none of the above works, contact support and include the email address on your account so the team can locate it.