Form Emails Aren't Arriving
When a visitor submits a contact form on your site, Kite emails the submission to your site's contact email and saves it in the site's Leads inbox. You do not need an email provider, a verified sending domain, or any setup: notifications come from notifications@kite.space.
Where the notification goes
- To your site's contact email. You set it by asking Kite in chat, for example "Set the contact email for this site to hello@northstar.com and ops@northstar.com." More than one address is allowed.
- If no contact email is set, Kite sends to the login email of the site's owner.
- Every submission is also saved in the Leads inbox tab of your site's Analytics page, whether or not the email arrives. Free-plan teams see the count; paid plans see the submissions.
If an email did not arrive
- Check the Leads inbox in your site's Analytics. If the submission is there, the form works and only the email went astray.
- Check the spam or junk folder of the contact email.
- Check which address is set. Ask Kite "What is the contact email for this site?" and correct it if needed.
- Send a test from a different email address than the recipient so you can clearly see it arrive.
Visitors do not get a confirmation email
Kite notifies you about a submission. It does not currently send a confirmation email back to the visitor.
Still not arriving?
Open Chat with us with your site URL, the contact email you expect notifications at, and the time of the test submission.