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Contact Forms & Lead Capture

A contact form lets visitors send you a message, ask a question, or join your mailing list — without you having to publish your email address. Here's how to add one and make sure it works.

Add a contact form​

  1. Open your site in the Kite editor.
  2. Go to the page where you want the form (a Contact page is common, but a form can live anywhere).
  3. Ask Kite in plain language — for example, "Add a contact form with name, email, and message fields," or "Add a newsletter signup with just an email field."
  4. Review the form Kite adds and adjust the fields if you need to (for example, add a phone number or a dropdown).
  5. Publish your site so the form goes live.
Keep it short

The fewer fields you ask for, the more people will actually fill out your form. Name and email are often enough.

Add a newsletter signup​

A newsletter signup is just a small form, usually with a single email field.

  1. In the editor, go to the spot where you want the signup (footers and the bottom of the homepage work well).
  2. Ask Kite, "Add a newsletter signup form here."
  3. Decide where those email addresses should go — see Where submissions go below.
  4. Publish your site.
note

If you use a dedicated email marketing tool (like Mailchimp), you may prefer to embed its signup form as a script instead. See Chat Widgets & Custom Scripts.

Where submissions go​

When someone submits your form, the entry needs to reach you somewhere — usually as an email to your inbox.

  1. Open the form in the editor.
  2. Set the recipient email — the address where you want submissions delivered.
  3. Publish your site so the change takes effect.
Use an address you check

Send submissions to an inbox you actually monitor, and consider adding a filter or label so form messages don't get lost.

Test your form on the live site​

Always test on the published site, not the editor preview — forms often don't fully work in preview.

  1. Open your live site URL in a browser. (Not sure of your URL? See Your Kite URL.)
  2. Fill out the form with real-looking details and submit it.
  3. Confirm you see a success message on the page.
  4. Check the recipient inbox for the test submission. Look in spam or junk if it doesn't arrive.
Test from a different account

Send your test from an email address that isn't the recipient address, so you can clearly see the message arrive.

Troubleshooting​

My form "doesn't submit" on the published site. Work through these checks:

  1. Did you publish after adding or editing the form? Changes in the editor don't go live until you publish. See Changes not showing.
  2. Is a recipient email set? Without a destination, a submission has nowhere to go.
  3. Are required fields filled in? A form may silently refuse to submit if a required field is empty or an email address is malformed.
  4. Did you check spam/junk? The submission email may have been filtered.
  5. Try a different browser or device to rule out a browser extension or ad blocker interfering.

If the form still won't submit, ask Kite directly — for example, "My contact form on the live site isn't submitting; can you check it?" Kite can look at how the form is wired up and where submissions are sent.

The form submits, but no email arrives. This is usually an email delivery problem rather than a form problem. See Email sending issues and double-check the recipient address for typos.